xbaiee Privacy Policy
Protecting your personal information is our highest priority. In this policy we explain in detail how xbaiee collects, uses, and keeps your information secure.
xbaiee, as Bangladesh's online gaming and betting platform, gives the highest importance to your privacy. This Privacy Policy ("Policy") explains what types of information we collect, how we use it, who we share it with, and what steps we take to protect your information. This policy must always be read together with our Terms and Conditions.
1. Information We Collect
We collect various types of information during registration and use of the xbaiee platform. This information is used to improve the quality of our services and to provide you with the best gaming experience.
1A Personal Identity Information
Information you provide at the time of registration:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (when identity verification is required)
1B Financial Information
Information collected to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket mobile banking account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Information related to deposit and withdrawal methods
1C Usage and Technical Information
Information collected automatically when you use our platform:
- IP address and device information
- Browser type and version
- Operating system
- Time spent on the platform and pages visited
- Gaming history and betting activity
- Login time and logout time
1D Communication Information
Information provided when you contact us:
- Live chat conversation logs
- Email message content
- Information related to complaints and feedback
Purpose of Using Information
xbaiee uses your information only for legitimate and necessary purposes. Below we explain in detail the reasons your information is used:
2A Account Management and Verification
We use your personal information to confirm your identity and ensure account security. This helps prevent fraudulent activity and keeps our platform safe for everyone. Through age verification, we ensure that only those aged 21 or above can use our services.
2B Financial Transaction Processing
We use your financial information to correctly process your deposit and withdrawal requests. This information is essential to securely and properly handle all financial transactions via bKash, Nagad, Rocket, and bank transfer, including a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
2C Service Improvement and Personalisation
By analysing your gaming preferences and usage patterns, we can recommend games and offers that are more suited to you. This makes your overall gaming experience more enjoyable.
2D Customer Service
Our 24/7 Bengali live chat support team uses your account information to provide you with fast and effective assistance. This allows issues to be resolved quickly.
2E Ensuring Responsible Gaming
By monitoring your gaming activity, we ensure that you maintain healthy gaming habits. If any unusual usage pattern is identified, our responsible gaming team may contact you.
2F Legal Compliance and Security
Your information may be used to comply with applicable laws and regulations, to prevent fraud and money laundering, and to ensure the security of our platform.
Information Sharing Policy
xbaiee does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, some information may be shared in the specific circumstances described below:
3A Technology and Service Providers
Some information may be shared with trusted technology partners to operate our platform. These partners may only use the information for the purposes we direct, and they are required to follow the same privacy standards.
3B Payment Processing Partners
The necessary financial information is shared with the relevant payment processors to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for the purpose of completing transactions.
3C Legal Obligations
If required by a court order, government directive, or any other legal obligation, we may be required to disclose your information to the relevant authorities. In such cases, we will endeavour to notify you in advance if the law permits.
Cookies and Tracking Technology
Our platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
4A Essential Cookies
These cookies are essential for the core functionality of the platform. Without them, it is not possible to maintain login sessions, ensure security, or provide core services. These cookies cannot be disabled.
4B Functionality Cookies
These cookies are used to remember your preferences and settings, such as language preference, game settings, and so on. They make your return visits easier and more personalised.
4C Analytics Cookies
These cookies collect information to understand how different parts of the platform are being used. This information is completely anonymous and is used to improve our services.
You can control most cookies by changing your browser settings. However, disabling some cookies may affect certain features of the platform.
Data Protection Measures
xbaiee has put in place the highest technological and organisational measures to secure your information. Our security infrastructure follows the best practices in the industry.
5A SSL Encryption
All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption. This ensures that no third party can read any information exchanged between you and us.
5B Data Encryption
All sensitive information stored in our database is protected with strong encryption algorithms. Passwords are never stored in plain text — they are converted using advanced hashing methods.
5C Access Control
Access to your information is granted only to a limited number of authorised staff who need it for their work. All staff are bound by strict confidentiality agreements.
5D Regular Security Reviews
We conduct regular security reviews and tests to identify and address potential vulnerabilities. Our security team monitors the platform 24 hours a day.
Data Retention Period
6A Active Account Data
We retain all your information for as long as your account remains active. This is necessary for service delivery, account management, and meeting legal obligations.
6B After Account Closure
Even after an account is closed, some information may be retained for a defined period for the purposes of legal obligations, dispute resolution, and enforcement of our policies. This period is determined in accordance with applicable law.
6C Financial Transaction Records
It is legally required to retain financial transaction records for an extended period in order to comply with financial regulations and anti-money laundering laws. These records are kept in a secure and encrypted environment.
Once the required period has elapsed, we securely delete your information or anonymise it in such a way that it can no longer be linked to you.
Your Rights
xbaiee believes that you should have full control over your own information. We therefore provide you with the rights described below:
7A Right to Access
You have the right to know what information we hold about you. You can contact us at any time to request a copy of your personal information.
7B Right to Rectification
If there is any inaccuracy or incompleteness in your information, you can request a correction. We will endeavour to fulfil this request as quickly as possible.
7C Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or in the case of an active account.
7D Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, although this may affect our ability to provide services.
7E Right to Withdraw Consent
Where information is processed on the basis of your consent, you may withdraw that consent at any time. However, this will not affect any processing that took place prior to the withdrawal.
To exercise these rights, contact us via live chat or by email at [email protected]. We will endeavour to respond to your request within a reasonable time after receiving it.
Protection of Minors
8 Service for Users Aged 21 and Above
xbaiee's services are for those aged 21 or above only. We do not intentionally collect any personal information from those under the age of 21. Through the age verification process at registration, we ensure that only adults can use our platform.
If we discover that someone under the age of 21 has registered, that account will be immediately closed and all related information will be deleted. If a guardian or parent believes their child has registered on our platform, please contact [email protected] immediately.
Third-Party Services
9a Information with Game Providers
Our platform features games from various game providers including Pragmatic Play, Spribe, PG Soft, and JILI. These providers may receive certain technical information related to gaming sessions in order to operate their games. They are governed by their own privacy policies.
9b Third-Party Responsibility
Third-party service providers are governed by their own privacy policies. xbaiee is not responsible for their methods of collecting or using information. However, we only work with partners who follow high standards of data protection.
Policy Changes & Updates
10a Notice of Changes
We may update this privacy policy from time to time. For any significant changes, we will notify you in advance — either by sending a notice to your email or through an announcement on our platform.
10b Latest Version
The latest version of the privacy policy will always be available on this page. You can check the "Last Updated" date at the top of the page to see when the policy was last changed. Continuing to use the platform after a policy change will be taken as your acceptance of the new policy.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact xbaiee:
11 Contact Methods
- Live Chat: Speak instantly with our 24/7 Bengali live chat support team
- Email: Write to [email protected]; we will try to respond as quickly as possible
After receiving any privacy-related request from you, we will verify it and take the appropriate steps. Every request is handled confidentially.
Play safely at xbaiee
Your privacy is protected, your information is secure. Start your journey at xbaiee now.
xbaiee Login